Enterprise Social Networks (ESNs), or Communities, as they’re sometimes called, are shifting as workers are seeking new and easier ways of sharing knowledge. There are many enterprises that still struggle with the purpose of an ESN, while others have harnessed this collaborative technology to enable knowledge sharing across the enterprise.
A Community acts as a Knowledge Network that combines content, information, and tacit knowledge (expertise that people know). Enterprises that have harnessed this power of Social Collaboration have done so by having clear use cases and active communities. Going forward, the challenge for enterprises will be getting the right information to knowledge workers who may be on the go. This research note serves as a guide to some of the current social software providers and outlines capabilities that these providers should have in the near future, such as video and digital assistants.